Accessibility Statement

Accessibility Information

Welcome

Coronation Street the Tour is an external, guided walking tour of the Coronation Street set with the experience lasting approx. 90 mins (“Tour”). Guests will walk past many familiar places such as The Rovers Return, Roy’s Rolls café, and Audrey’s Salon, down the famous cobbled Coronation Street itself, and along Rosamund Street and the newly extended Victoria Street.

All tours for Coronation Street commence at The Studios from Dock 10, MediaCityUK, Salford, Manchester. M50 2EQ. This is separate building and approximately 350 yards from the main Coronation Street site.

Please check the date and time of your Tour. You are expected to arrive for the Tour at least 15 minutes before your allocated Tour time, as shown on your ticket. Please note, no food and drink is allowed on the Tour itself except for bottled water.

As it is a working television set, the Tour is only available on selected weekends and Bank Holidays throughout the year.

We strive to do everything we can to meet our guests’ specific needs and are always seeking to improve the guest experience. Please read on for more information on facilities, carer tickets, wheelchair access, assistance dogs and printed scripts. If there are any questions we don’t answer, please don’t hesitate to contact us so that we can endeavour to make sure your needs and expectations are met.

Getting Here

Please see our main site  for a map and information on public transport to the Tour. The Coronation Street welcome desk is located at The Studios from dock10 in MediaCityUK in the main piazza. Do NOT go directly to the Coronation Street site as you will be directed to the dock10 studios building to check in for your Tour.

Car Parking

There are numerous car parks in the vicinity of MediaCityUK and further details can be found here:  http://www.mediacityuk.co.uk/visit-us/getting-here/.

Booking with a Tour Operator

We work with a number of UK coach and tour companies who organise visits as part of a package. Bookings and any questions about specific Tour packages and their accessibility should be directed to the organiser or coach company.

Accessibility Information

As the Tour is based on a working TV set, there are many aspects of the Tour that we are unable to alter. The set does have some uneven surfaces, cobbles and kerbs and there are also a few steps and slopes to access certain parts of the set.  The Tour is also a timed walking tour and we advise guests of the following main considerations:

Hearing impaired guests

A printed script is available for guests with hearing difficulties: please ask your Tour guide for a copy at the start of your Tour.

Visually impaired guests

Visually impaired guests who require adapted touch tours should contact us ahead of booking so that we can make the necessary arrangements. Please see the contact us section of the main website.

Wheelchairs and mobility vehicles

Any guests who use a wheelchair must be capable of travelling throughout the length of the Tour, some parts of which will be on uneven terrain. Manual wheelchair users are likely to need to bring a personal assistant with them.

Self-propelled wheelchair users even with assistance are likely to struggle on some of the floor surfaces and as a result may experience difficulty on some areas of the Tour.

Guests who use an electric wheelchair or mobility scooter would need to be capable of passing through a standard door opening. Guests must ensure they have sufficient battery power for the duration of the Tour.

Assistance in manoeuvring the guest using a wheelchair cannot be provided by the Tour staff.

Please note we are unable to rent or provide wheelchairs or mobility scooters to any guests. For any questions please contact us via the contact us section of the main website.

Carers

One free carer ticket can be provided for each booking that has a paying disabled visitor and these are booked through our ticketing system. Carers must provide assistance to the visitor and proof of entitlement will be required on checking in. We currently accept the following:

Assistance dogs

We welcome all registered guide dogs, hearing dogs and medical alert dogs. Guests wishing to attend the Tour with their assistance dog should contact us in advance to arrange this.

Please ensure you have formal identification for the dog with you when you visit, such as a jacket or relevant documentation. If your dog requires a water bowl, please ask a member of staff who will be happy to provide one at the beginning and end of the Tour. 

We do not allow any other dogs or pets to enter the Tour and we are unable to look after any dogs or pets.

Facilities

Public toilets, including accessible toilets, are located at the drop off/pick up point at the start and end of the Tour. These are the only toilets available at the Tour and are located on the ground floor within the Studios from dock10 building.

Once on the Tour, guests will need to return to the start of the Tour to use the toilets. In order to do this, they will need to alert their Tour guide and are likely to miss sections of the guided Tour.

Catering

Both at the beginning and the end of the Tour, guests will have the opportunity to purchase hot and cold drinks, and cold snacks from the café in The Studios from dock10. This facility is not operated by ITV and as such we cannot accept responsibility for the availability of the catering facility. Please note no food or drink can be taken on the Tour itself, with the exception of bottled water.

Evacuation, fire or security alert

In the event of an emergency, we have a set of evacuation procedures. Should you require help, a staff member will assist you with any evacuation.

First aid

A first aider will always be available if needed. Please say as soon as possible if any first aid is required.

Medical facilities or emergencies

Medical attention can be found at Salford Royal Hospital – Stott Lane, Salford M6 8HD (approx. 2 miles from MediacityUK). The hospital also has a 24 hour A&E department. If you or a guest are feeling unwell please speak with a member of our guest services team.

Large print

A large print version of this accessibility statement is available by contacting us via the contact us section on the main website.

Guest feedback

We continually strive to deliver an exceptional guest experience to improve and develop our services. Guest feedback is important to help us achieve this and please contact us with any issue via the contact us page on the main website. 

We want all guests to have a great experience touring the Coronation Street set and we encourage all guests to review their Tour. Below are the various ways in which to leave a comment:

We may also email surveys periodically to guests following their visit.

Last updated 4th February 2020

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